Privacy Policy

Last Updated: May 2026

Guure Powerbank (“we,” “our,” or “us”) is committed to protecting the privacy and security of our users. This Privacy Policy explains how we collect, use, and safeguard your information when you utilize our powerbank rental stations, mobile application, website, and communication channels (including WhatsApp and SMS).

1. Information We Collect

To provide a secure and efficient automated rental service, we collect minimal data necessary for operations:

• Identity & Contact Information: Your phone number, which is collected strictly for account registration, transaction verification, and rental tracking.
• Transaction & Rental History: Rental timestamps, specific station IDs, powerbank serial identifiers, and payment fulfillment status to ensure accurate billing and session management.
• Device & Connection Data: Operational logs, including IP addresses and connection metadata, to secure our cloud-connected infrastructure.

2. Messaging & WhatsApp Communication Policy

By registering your phone number with our service, you provide explicit, opt-in consent to receive transactional notifications, rental reminders, and return confirmations from us via automated text or WhatsApp infrastructure.

• No Third-Party Sharing: We do not sell, lease, rent, or share your phone numbers or messaging data with marketing companies, third-party advertisers, or external affiliates for commercial purposes.
• Message Scope: Communications are strictly limited to active rental utility updates, security verification OTPs, and direct customer support responses.
• Opt-Out Mechanism: Users retain absolute control over their communications. You can opt-out or discontinue automated WhatsApp/SMS notifications at any time by replying with the keyword “STOP”, or by contacting our support team directly.

3. Data Retention & Security

• Security Measures: All communication payloads and transactions are handled over secure, encrypted communication protocols (HTTPS/SSL). Financial transactions are processed exclusively through fully tokenized, PCI-compliant secure payment gateways.
• Retention Limits: We retain personal data only for as long as necessary to fulfill active rental cycles, manage accounting requirements, or comply with local legal obligations. Once a session or legal holding requirement expires, data is securely purged or anonymized.

4. Contact & Support

If you have questions regarding this policy, wish to request data erasure, or need to manage your communication preferences, please reach out to our dedicated support office:

• Email: guurepowerbank@gmail.com
• Support Channel: 613747437 & 619543827